Out of hours support

Please click here for sources of support whilst we are closed  


Police: 101 or Emergency 999 
NHS Direct: 111 
Childline: 0800 1111 (Free) 
Children’s Services: 0121 303 1888 

Partner services across Birmingham are grouping together to support families who are asking for help in each locality. 

Community, voluntary and faith sectors, health, family support, social work, police, schools, further education, nurseries, children’s centres, health visitors and GPs are all coordinating local help. 
Birmingham Children's Partnership - Resources 

Or got to www.barnardos.org.uk/support-hub 

Financial help

If you’ve lost your job, or are struggling for food or rent there are services that can help. Local welfare provision can make a big difference if you are in a crisis and need food, fuel or basic white goods. Discretionary Housing Payments may be able to help with rent. And there are food banks across Birmingham that are here to help. 

Mental Health

Domestic Abuse



  • Job Centre Plus: 0800 055 6688 
  • Washwood Heath Job Centre Plus: 0800 169 0190 Address: 295 Washwood Heath Road Birmingham, B8 2XX 

Debt Advice

Food bank


Online Safety

Parenting pressures 

  • Family Action: 0808 802 6666 https://www.family-action.org.uk/what-we-do/children-families/familyline/ 
  • The FamilyLine service supports people who are dealing with family pressures to support family members over the age of 18 through telephone calls, email, web chat and text message. 
  • Family Lives (previously Parentline): 0808 800 2222 https://www.familylives.org.uk/how-we-can-help/confidential-helpline/ Family Lives offers a confidential and free helpline service for families in England and Wales (previously known as Parentline). For emotional support, information, advice and guidance on any aspect of parenting and family life. The helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday. 
  • Gingerbread:Single Parent Helpline 0808 802 0925 https://www.gingerbread.org.uk/  One Parent Families/Gingerbread is the leading national charity working to help lone parents and their children. 
  • Grandparents Plus: 0300 123 7015 https://www.grandparentsplus.org.uk/ Grandparents Plus is the only national charity (England and Wales) dedicated to supporting kinship carers - grandparents and other relatives raising children who aren't able to live with their parents. 

The Waiting Room

The Waiting Room is a site that will allow you to access confidential services on offer in Birmingham. It covers a wide range of services from family support to legal services to mental wellbeing. There is a list of local and national websites and numbers that can be accessed for direct support and information. 


I hope that these links will be useful if you require support agencies, particularly at times when school is closed 

Ms Kler 
Director of Safeguarding